Frequently Asked Questions

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us via email, live chat, or telephone, and our Customer Support team will be happy to assist you further!

This is the exciting game of numbers, known as LOTTO, which is licensed by The President’s Fund. The game is facilitated online utilizing a computerized terminal to record selections and to also validate prize claims.

The game draw will be conducted once a week and will entail players choosing six numbers, in any order, out of forty-five available numbers. At the close of each game, a draw will take place to select six numbers from the available forty-five (45) plus an additional bonus ball. The seventh bonus ball shall be considered as a bonus number, to receive consolation prizes as per the published pay table. The player may specifically select six numbers or receive a selection of six numbers randomly generated on the LOTTO TICKET.

Tickets may not be purchased at least 30 minutes prior to the draw that the receipt has been entered into.

Buy your LOTTO ticket at your convenience via our Pink lotto app. To download the app click the following link: ( Please view our list of LOTTO branches on our website OR find the branch that is nearest to you from our dedicated Contact Centre WhatsApp number: +263719038002 or email us on

Winning tickets must be presented to a LOTTO agent or outlet within 30 days, or to the Operator’s Head Office within 30 days of the draw date in order to secure a prize. You can also use the Pink Lotto app to claim a prize into your e-wallet (please see the Pink Lotto app Terms and Conditions when downloading the app).

Yes. Any prize not claimed within 30 days of the draw date for that game is forfeited and shall be applied to any charity selected by The President’s Fund.

Yes. The LOTTO results will be determined by a live and audited draw. Six numbers are randomly chosen from the forty-five (45) numbers available. An additional seventh or bonus number will be drawn from the numbers 1 to 45

The official LOTTO independent Auditors will check these balls and machine before every draw, to satisfy themselves that the draw is fair and random. Deloitte is the appointed independent Auditor of LOTTO

The following channels are available for you to use to access LOTTO results:

  • Email:
  • WhatsApp: +263719038002
  • Website:
  • Results can also be accessed via the Pink Lotto app